FAQs – Lauren Lynn London

FAQs


PLACING AN ORDER

How do I place an order?

It is simple. Select the item you would like from our site, choose your preferred size and colour, you have the size guide here, then add to your shopping basket. Upon completion of your shopping, new users can create an account or buy as a guest. Meanwhile, existing users should log in to their accounts. Then, you should enter your card details and submit your order.

Can I place an order by phone?

Unfortunately, we do not offer this service widely, but if you are having problems with placing an order online, send us an email to contact@laurenlynnlondon.com and we will endeavour to process your order directly.

Will I receive confirmation of my order?

On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods. All orders are subject to acceptance by us and we will confirm such acceptance by sending to you an Order Dispatch email (including details of the products ordered and a VAT invoice) and taking payment from your credit/debit card when the goods are being prepared for dispatch. The contract between us will only be formed when we send you the Order Dispatch Email, whether or not you receive such e-mail.

How can I pay for my order?

We currently accept payments through credit or debit cards.

How do I know which size to choose?

Our sizes are fairly standard, but we have provided a size guide for your convenience, you can find it here or on every page of our site on the footer at the bottom of the page.

You confirmed my order, but I have now received an email saying one or more of my items is out of stock. Why is this?

Unfortunately, although our systems showed available stock when you initially placed your order when our warehouse went to locate the item, they found there was no stock available. Although this rarely occurs, if it happens to you, will be informed as soon as possible and refunded accordingly. But if you have any doubts, please contact us on contact@laurenlynnlondon.com

I cannot find the item I was looking for online. How can you help?

If a size or colour of a garment is unavailable online, feel free to send us an email on contact@laurenlynnlondon.com and we´ll try to do our best to find it for you.  

Can I order items from your website that are not currently in stock?

You can only order items that are currently in stock. However, we regularly replenish the stock on our website so do keep checking.

Can I add to my order after placing it?

Unfortunately, not. You will need to place a separate order for any other purchases you wish to make. But if you want to receive just one parcel send us an email to contact@laurenlynnlondon.com and we´ll prepare it for you!

DELIVERY

How much does delivery cost?

Delivery prices depend on your location. We deliver by Royal Mail to addresses in Great Britain which include England, Wales, Scotland, Channel Islands and Northern Island with we do not charge for a standard delivery to the UK and Spain. We delivery by selected courier to addresses in the Republic of Ireland, Europe and the Rest of the world.

 

Do you offer next day delivery?

We do offer next day delivery to customers in the UK for £7.99 and EU Express Delivery (3 – 5 working days) for £7.99. All orders have to be placed before 2 pm that day to be selected for next day delivery if they miss the cut off they will be sent out the next day.

How long will it take for my order to be processed?

Generally, if you place your order before midday we aim to process your order the very same day. If it’s after midday then we aim to process your the following day unless it is a Friday afternoon or a weekend in which case it won’t be processed until Monday at the earliest. Your order will be fulfilled by the delivery date set out in the Order Dispatch email or, if no delivery date is specified, then within a reasonable time of the date of the Order Dispatch email, unless there are exceptional circumstances.

How long will I have to wait for my delivery?

For delivery within Great Britain, we aim to deliver your order within 1 – 5 working days of the Order Dispatch Email depending on the type of postage selected. For deliveries in Europe, we aim to deliver your order in 5 – 7 working days of the Order Dispatch Email. And the Rest of the World will depend on location but we still aim to deliver your order within 5 – 9 working days of the Order Dispatch Email.

Can you deliver to an address other than my billing address?

Yes, there is an option to enter an alternative address when entering delivery details.

Do you deliver to PO Box addresses?

We do not deliver to PO Box addresses.

Are there any additional charges for delivery outside the EU and who has to pay them?

Sadly, Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office’

RETURNS AND REFUNDS

If I am unhappy with my purchase, how long do I have to return it?

We hope that you will be delighted with your purchases, however, should you wish to return anything purchased from the site we will be happy to refund an item, provided it is returned to us in a fully re-saleable condition and provided that you notify us by email of your desire to return the product within:

14 days of receipt in the case of full price items; or 10 days or 7 working days (whichever is longer) of receipt in the case of discounted sale items.

If you contact us outside of the applicable period set out above and the products are not defective then we may at our discretion accept a return of the
products, however, you may not receive a full credit in respect of the price you paid for the products and your refund may be by way of a credit note.

I have received my purchase, but it is damaged/faulty/defective. What shall I do?

It never happened to us before, we check our items carefully before sending them, but If you consider a product to be defective, damaged or faulty prior to use please contact us as soon as possible after receipt of your products, on our customer service line. Once the products are back at our warehouse and we have had an opportunity to inspect them we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you in accordance with the above which has a verifiable defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

How do I return my goods?

To return an item you must return them in their original packaging with all their tickets and labels attached. Please contact customer services at contact@laurenlynnlondon.com, your returns must be in pristine condition together with their original wrapping and box.

How will I be refunded?

Once the products are back at our warehouse and we have had an opportunity to inspect them to check that they are in resalable conditions then we process the refund in respect of the price of the product, excluding any delivery charges as soon as possible and in any case within 5 working days of us receiving the product in our warehouse. You have a legal obligation to take reasonable care of the products while they are in your possession.

After returning my order, how long will my refund take to process?

Please allow 14 days for your parcel to reach us, and a further 5 days for your account to be credited. Please note that some banks will take slightly longer to process your refund.

How can I cancel my order?

If you would like to cancel your order before you have received the goods please contact us as soon as possible on e-mail so that we can attempt to stop delivery. If your order has already been dispatched we may charge you for the delivery.

Your statutory rights are not affected.

OTHER

How do I use a promotional code?

Simply enter your promotional code at the checkout, and the relevant amount will be deducted from your total.

How do I find out about the fabric, style or fit of a garment?

Every style shown on our website has its own specific page, with details about the style, material and garment care. If you would like to know more about a specific garment, please contact us at contact@laurenlynnlondon.com.

What do I do if I forget my password?

If you forget your password please follow the following link to reset it. You will need to click on “I have forgotten my password.” You will then enter your registered e-mail address and you will receive an automated e-mail with your password.

How do I subscribe to Lauren Lynn updates?

Please e-mail contact@laurenlynnlondon.com or receive the latest news, promotions and competitions or enter your email on our website.

 

Do you offer student discount?

Unfortunately, this is not a service we offer at the moment.

How do I contact Lauren Lynn London?

If you have any queries about your order, feel free to e-mail us at contact@laurenlynnlondon.com.  Alternatively, you can contact us on our social media channels via Direct Message on Instagram and Facebook between our working hours – 9.00am to 5.00pm, from Monday to Friday. We endeavour to respond to your questions as quickly as possible.

 

I am interested in purchasing from Lauren Lynn London on a wholesale basis.

If you are interested in purchasing from us on a wholesale basis or in bulk please contact us at contact@laurenlynnlondon.com.

 

I would like to work for you. Do you have any vacancies?

Please contact us at contact@laurenlynnlondon.com for more information.